Warranty and Returns

Warranty

This Limited Warranty applies to physical goods, and only for physical goods, purchased from In the Garage AG (the “Physical Goods”).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.  During the Warranty Period, In the Garage AG will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. The eventual cost of inbound and outbound shipping shall be borne by the customer.

How long does the coverage last?

The Warranty Period for Physical Goods purchased In the Garage AG is 365 days from the date of purchase.  A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

  • This Limited Warranty does not cover any problem that is caused by:
    conditions, malfunctions or damage not resulting from defects in material or workmanship.
  • Damages caused by usage not as described in the instruction documents supplied with the Physical Good.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.  To make a warranty claim please fill in the following form below.  We will endeavor to reply as soon as possible.

Returns policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason mentioned below you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.  There are no returns on “custom made” items.

Refund requirements

The following criteria must be met to qualify for a refund:

– Product is defective

– Product is not as described

– Product must be in original packaging

– Product must be unused

– Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Please contact us for the shipping address to return your product. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

To request a refund and a Return Merchandise Authorization (RMA) please fill in the following form below.  We will endeavor to reply as soon as possible.

Return or Warranty Claim Form

Please fill in the form below in full with as much description as possible.  Do not send any product back to us until we have replied and agreed to your request.  Thank you.